Order parts against the model code
Control boards, remote handsets, fan motors and compressors differ between platforms. Give the exact model code when requesting parts, and keep a record of which codes are installed in which market.
- Model code on every parts request
- Keep a code list per destination market
- Photograph the nameplate on arrival
What is usually planned with the container
Importers commonly allocate a small percentage of the order value to fast-moving parts: remotes, control boards, sensors, capacitors and small plastic parts. Consumables and installation accessories are planned separately.
- Remote handsets and control boards
- Sensors, capacitors and small electrical parts
- Installation accessories such as brackets and drainage parts
Agree warranty administration in writing
Decide before shipment whether failed parts are credited, replaced in the next container, or handled locally at your cost. Written terms avoid disputes once units are in the field.
- What is covered and for how long
- How a claim is evidenced
- How replacement parts travel to you
Build a parts plan from the first order
Log every field failure by model code and part. After the first season you have a real usage pattern, which is a far better basis for the next parts allocation than a generic percentage.
- Record failures by code and part
- Review the plan before each reorder
- Send the usage pattern with the next enquiry